![]() PlayStation might reduce the refund amount based on how much you used the service. If you purchase a subscription and find you don’t enjoy it (for example, a battle pass for a game with unreasonable requirements), you have up to 14 days to request a refund. That counts as “non-functional” and is valid for a refund.Īdd-on content, like season passes or game consumables, fall under the same category. However, with the current cross-gen transition period, some PS4 games might not be backward compatible with a PS5 console or vice-versa. The only major example of this is Cyberpunk 2077, which revamped PlayStation’s refund policy due to the number of people that hated it. A game rarely makes it to the store without being tested, though. In fact, the only valid reason for returning a full game after downloading it is if the game doesn’t work. ![]() This means you can’t return a game because you didn’t like it. “If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.” Games and Add-ons ![]()
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